Magnetite Group is proud to extend a 5 year warranty on all custom-made products. All custom-made products are warranted to be free from manufacturing defects in materials, (acrylic, banding and L bar) which make up the magnetite window system.
In the event a window is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. On discontinued items, we reserve the right to substitute warranted product with the nearest color or style of equivalent or greater value. On current products, we will make every effort to match current style and color. In the event that the warrantied product is not repairable and cannot be replaced with the original style and color (i.e. discontinued), it will be replaced free of charge with the closest available product.
The is valid for all Magnetite Group manufactured products. To obtain warranty service, the purchaser must return damaged windows along with invoice and original sales receipt, to the head office address.
This does not cover any product which fails due to accident, alteration, misuse, abuse, misapplication, improper handling, improper installation, and improper operation or cleaning. It excludes damage from animals or insects, normal wear and tear (common cosmetic issues related to extended use, including fraying or damage from salt air.
This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our showroom, costs of removal, re-measure or reinstallation of product, or any incidental or consequential damages.
Liability: If the customer has window coverings such as blinds, drapes, shutters or any other window covering that have to be removed, it is the responsibility of the customer to remove the existing window covering(s). Magnetite Group will remove such coverings if requested at an additional fee. Magnetite Group will not be held liable for any damage incurred to existing window coverings as a result of removal or reinstallation by either the customer or Magnetite Group.